The Customer Interaction Express (CIE) is an all too familiar application to ANT Telecom.  The core technology is based on proven technology of the Business Contact Centre (BCC) implemented at numerous ANT customers over the past few years.     

The Customer Interaction Express (CIE) is a comprehensive Contact Center solution designed for midsized businesses. Customer Interaction Express provides companies or government institutions the ability to integrate voice, e-mail, fax and SMS communication channels into a single contact center solution and manage the entire customer interaction lifecycle. By linking multiple sites together into one cohesive contact center, CIE can lower costs and improved interactions with customers.

Customers can start off with basic inbound CTI screen pops and skills-based routing and grow the solution over time to include IVR, outbound, e-mail and other functionality.
The suite includes:

	Voice Inbound Routing
	Voice Outbound Routing
	Email, Fax and SMS Routing
	Skills Based Routing
	Real-Time Historical Reporting
	CTI Screen Pop
	IVR

The benefits that Customer Interaction Express can help deliver include:

	The right service at the level, anytime, anywhere
	Linking of multiple sites together into one cohesive contact centre, lowered costs, and improved interactions with customers
	Increased revenue through maximizing the value of every interaction through consistent, personalized service and by identifying cross-selling and up-selling opportunities.
	Decreased costs through fully integrated, end-to-end multi-channel solutions versus disparate point solutions.
	Increased customer satisfaction through first contact resolution (i.e., “I’m calling you today about the e-mail I sent yesterday”).
	A consistent level of customer service across all media channels.

Stronger relationships with customers through proactively contacting them to resolve issues.