Quick and competent response to customer enquiries

ANT offers call and contact centre solutions that help our customers to foster their business contacts regardless of their current telecommunication system. All customer enquiries – whether they are by telephone, e-mail, telefax or text messages – combined in a single system to respond quickly and efficiently.

BCC Professional
High end solution for call and multi-media Contact Centres

	Inbound and Outbound Call Management
	Email and Fax routing
	Internet Integration
	Monitoring and Statistics
	Application Integration (e.g CRM, SAP….)
	CTI
	Interactive Voice Response

BCC Office

	Compact entry package for efficient call handling in every business
	Efficient inbound call routing
	Monitoring and Statistics
	Skill based routing

MCC Advanced

	PBX Independent Call and Multimedia Contact Centres
	ICM - Inbound Call Management
	Dialler - Power and Predictive Dialler Solutions
	Email and Fax Routing
	Internet Integration
	Networked Solutions and Virtual Contact Centres
	Customised Integration

CTI Application Integration

	More efficiency by integrated solution
	CTI demnb and call routing
	Integration into third party applications (e.g.CRM)
	SAP certified Plug In’s
	Individual first screens