The CTI solution for perfect telephony management

Optimum customer service is a decisive factor that gives you a competitive advantage. Generating of new business or handling more orders or requests – Com4Tel is a helpful tool in both cases.

This innovative CTI solution connects your telephone system with your databases. Thus, your employees have immediate access to the entire data history.

This way they can provide individual and competent advice to each customer

Com4Tel B5 – the CTI Basic Client

	Complete control of the telephone terminal
	Use of individual directories of any format
	Comfortable management of telephony diaries and lists
	Individual appearance
	Plug-ins for Microsoft applications

Com4Tel OL – the Integration Client

	Operation of the telephony terminal from MS Outlook
	Exchange directory and other databases
	Telephony diaries in the Outlook mailbox
	Dial a phone number directly from an e-mail
	Outlook/contract popup for dial/call recognition
	Integration in Microsoft Outlook work processes

Your Benefits

The CTI solution for perfect telephony management

	Win new customers by means of personal approach assisted by the caller information displayed.
	Increased customer orientation for greater customer satisfaction.
	Saves work and time to reduce costs and increase efficiency.
	Increased competence and rapid workflows - improve job satisfaction.
	Improved communication with your customers.