As the primary interface for customers, contact centers have become the determining factor in winning them over and building brand loyalty.

In the past, call monitoring only measured queues or handling times, but today, it focuses on quality as well. In addition, the top solutions now preserve customer interactions by computer screen, voice over IP, chat and other web-based environments.

With quality monitoring, you can effectively manage agent performance, improve training and, above all, enhance customer relationships!

• Quality monitoring may be defined as the systematic evaluation and analysis of the entire communications process.
• Today, it serves as a crucial element of company strategy by giving contact center managers and supervisors objective insights into the agent-customer relationship.

ASC offers you INSPIRATION as the right solution for all market segments:

For contact centers, INSPIRATION pro works perfectly with the communications recording solutions, MARATHON EVOLUTION for traditional telephony, and EVO ip for Voice over IP.