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As a system integrator ANT strives to provide
solution to enhance the existing customer infrastructure to enable
our customer to improve their services and processes, save money
and generate more income or just allow the necessary flexibility
to stay ahead of the competition.
As the picture shows the MCC integrates with
various telephone systems via CTI interfaces and the following systems
are amongst the supported ones:
MCC - Modular solution for every requirement The MCC is a modular solution providing
high-end technology from intelligent inbound call distribution to
Internet integration. The MCC is designed to work in high traffic environment and the numbers of agents supported as well as the amount of contacts per hour are virtually unlimited and mainly depend on the limits of the existing telephone system and data infrastructure. ICM - Inbound Call Management ICM (incoming call management) ensures automatic, intelligent allocation of calls to free agents. ICM can be interfaced with your IT systems and databases so that you call agents have access to customer data at all times. Professional Dialler – Power and Predictive Dialler SolutionsThe Telesales Dialler allows for personalised customer relationship management. It automatically calls customers at agreed or requested times, while at the same time displaying all necessary information on the computer screen. Power Dialler and Preview Dialler are software-based dialling tools that help you optimise the efficiency of your telephone campaigns by dialling from call lists. Their capabilities range from the simple initiation of calls to preliminary checks as to whether the desired party can actually be reached. Email and Fax Routing Tenovis integrates e-mail and fax communication into the capabilities of the job concept. Incoming messages are linked with the related data and distributed to the relevant employees as complete jobs. Internet IntegrationThe Web & Voice function of the Tenovis Internet Communication Centre allows employees and customers to see the same information on their respective computer screens while talking on the phone. Web & Voice links voice and images and opens up entirely new perspectives for Internet-based interactive communication. Networked Solutions and Virtual Contact Centres Virtual communication structures allow organisationally and geographically separate company units to be linked and customer calls to be distributed intelligently in line with available capabilities. For this purpose, several systems are linked or the telephone systems of different company sites are connected to a central system. Customised Integration The MCC technology allows a high level of customisation and integration. Calls or other contacts coming through to your agents can be presented on screen including relevant customer data thus enabling your staff to answer calls competent and confident and to handle the issues efficiently. Furthermore the call and contact process can be integrated into your application whether we are talking about a service centre or a point of sale application. The SAP R/3 interface links the advantages
of CTI with the benefits of the SAP standard business management
software in a truly unique way. When incoming calls are received,
the relevant caller and process data is displayed on the R/3 dialog
screen; outgoing calls are initiated directly from R/3. |
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Copyright 2008 ANT Telecommunications
Limited. E&OE. |
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