Professional
Dialler Solutions |
With effect of 1st of August ANT has taken over
Avocado Technology Solutions including Avocados existing customer
base and sales channel.
ANT will also take over the existing channel of Avocado with the
main asset being a premier partnership with Mitel to provide dialler
system to the Mitel channel partners.
With the acquisition ANT will take over highly
qualified Avocado staff as well as train existing specialists to
further improved the services provided.
Professional Dialler solutions
Call centres, by their very nature, are reactive. 80% of the cost
of the call centre is staffing. It is difficult to forecast the
number of inbound calls therefore difficult to get the staffing
levels correct. Technology enables you to make the most of your
staff within quiet periods by enabling proactive business stimulation
by using call blending.
Dialler solutions can automatically generate
calls to efficiently handle:
Companies therefore can utilise their most valuable
asset - its staff to provide continuity to the customer and makes
them feel important.
Return on invest in less than 12 month
Many companies have experienced that an
outbound dialling solution enhances productivity of existing assets
and therefore generates quick return on invest. Our ROI calculator
will show how fast you can get your money back.
Simply contact us if you want us to generate
your ROI chart.
Professional Dialler Solutions
Retaining customers is far less expensive than winning new customers.
Individual customer service and the management of existing customer
relationships is therefore a decisive competitive factor. The Dialer
from ANT takes companies focusing on customer relationship management
even closer to their customers. It automatically calls customers
at requested times, while at the same time displaying all necessary
information on the agent’s screen.
Benefits:
Intelligent relationship management ensures optimum
customer service
Individual customer service based on detailed
customer data improves a company’s relationship management.
The Dialer supports regular customer calls on fixed days and at
fixed times or upon occurrence of certain events. This ensures that
customers are contacted at agreed times. Pharmacies can, for instance,
be called several times a day or retailers once a week.
Satisfied customers become loyal customers
The customers’ data and the times at which and/or the events
upon the occurrence of which they wish to be called are managed
in a database. Based on this database, the Dialer automatically
generates a call schedule which takes the times and phone numbers
indicated by the customer into account.
The call profile of each customer can be individually designed.
The numbers are dialed automatically.
Only calls which are answered by the customer are put through to
the employee or call center agent responsible for the respective
customer, relieving agents from time-consuming manual tasks.
The edge in customer relationship management
The Dialer is suitable for all areas of relationship management
and complements customer-
focused CRM approaches through computer telephony integration (CTI).
Special plug-ins for CRM software from major manufacturers allow
its smooth integration into existing or newly designed CRM infrastructures.
All customer data on the screen
The solution from ANT includes all features required to prepare,
carry out, manage and archive telephone campaigns addressing a company’s
existing customer base.
The complete history of each customer is stored in the system. All
customer information relevant for the respective campaign is displayed
on the employee’s PC screen. Statistics features record the
daily call schedules, permitting to check at any time how many calls
have already been placed and how many customers still have to be
called.
Convincing benefits
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