In the event of a System fault, it may be necessary for you to request a Field Service Engineer to attend Site. Prior to this action, we recommend that the following checks be carried out:-

a)	Check that electrical power is still connected to all elements of the System.
b)	A visual inspection of the various elements of the System will confirm that no damage to the Equipment or cabling has occurred.
c)	Checks that links to other Systems are still connected.

Additional charges may be incurred if a Field Service Engineer attends site at your request and finds that the power to one or more elements of the System has been disconnected, or cabling is damaged.

A site visit by a Field Service Engineer may be requested by:-

By Telephone

If you have a valid maintenance contract and need “normal working day” and/or “24 hour” assistance, please refer to the service number, which is mentioned in the maintenance welcome pack.

Otherwise please call: 01895 838615

Please note that if you call this without maintenance cover any remote and on-site support will be chargeable.

By Fax

Service Department 01895 838451

(Please address the fax clearly to the Service Department)

By Email

service@anttele.com

This service is manned 8.30am - 5.00pm Monday – Friday. All service requests sent outside this period will be logged the following working day.

We have also now launched our On-Line Support application, which enables you to log and trace faults online. For further information please click here.

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