On-Line Support Tool

We are pleased to announce the release of our new web logging software. The software enables customers to log and track faults and requests over the Internet.

This complements the existing and traditional methods to log faults or requests either by telephone or email. We have been trialling the software for some time and customer feedback has been very positive.

We are able to offer this facility to all our customers. Please contact your account manager or send an email request to chris.potts@anttele.com if you would like to use this On-Line Support Application. We just need your company name and the names of staff members authorised to log and track faults to enable the service for you. We will then provide usernames and passwords for immediate use.

It is our intention to constantly improve and enhance the features available and welcome all manner of feedback from our customers.

Some of the main benefits of logging faults and requests over the Internet are

	Improved efficiency and time saving, as customers only have to provide a description of the fault. All other necessary data e.g. contact details are already registered.
	Ability to check contract details online with regard to contract times and equipment covered etc
	Check for updates and progress of the reported fault or request.
	The ability to look back into previously completed jobs and download reports.
	We are sure there are many other benefits for you; so why not give it go!

Please note that this service is manned during normal working hours 8.30am-5pm Mon-Fri. All requests sent after this period will be automatically logged onto the system the following day. If you have 24 hour Maintenance Cover all faults after 5pm must be reported via our service support number. This number you’ll find detailed in your welcome pack.

If you have any questions regarding the web logging service or any other area of the business please don’t hesitate to contact your account manager or our head office on 01895 838450.

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