ANT Telecom has teamed up with ASC Telecom and to become their premium distributor of voice recording solutions in the UK.

ASC is a leading global provider of integrated communications recording and performance improvement solutions for contact centres, financial institutions, and public safety and government organizations. With more than 40 years experience in the communications industry, ASC has over 20,000 installations in more than 60 countries.

ANT Telecom is an experienced system integrator that provides bespoke recording solutions which integrate into existing environments. No matter which PBX or IP PBX you have our recording solution will be compatible.

Voice recording can also be provided as part of a total ANT communication solution e.g. as part of an ANT DECT communication system or a control room solution. This would mean crucial conversations between DECT users (e.g. in an alarm or evacuation event) could be recorded for further assessment.

ANT can also integrate recording into call centres to provide quality monitoring and assessment or fulfil legislation (e.g. for paperless direct debit). The recording application can be implemented onto the agent’s screen to allow users to replay recordings & tag calls at will.

Focused on quality, liability and risk management, the recording solutions preserve, evaluate and analyze all customer interactions by telephone (including VoIP), fax, e-mail, web chat / browsing and desktop computer activity in both traditional and Web-based environments.

The voice recording systems integrates with leading PBX providers including Alcatel, Avaya, Tenovis, Cisco, Mitel, NEC, NextiraOne, Nortel, and Siemens, allowing customers to easily implement ASC solutions in almost every environment.

Solutions that meet your specific needs

ANT’s Telecom can provide recording, evaluation and analysis of all electronic communication and interaction of telephone, fax, e-mail, web chat / browsing and desktop computer activity in both traditional and Web based environments.